Unfortunately, we cannot change orders placed during our Reset Sale due to the high volume of orders and customer requests. Please double-check all details before placing your order. Our Mid-Year Reset Sale includes final-release pieces and limited s
Due to the high volume of orders during our Reset Sale, we cannot guarantee that we will be able to update addresses once an order has been placed. However, once your order has been shipped, you may be able to redirect your parcel through:. Parcel re
You can redirect your parcel through:. Parcel redirection could cause further delays. Additionally, redirection is not always guaranteed, which means there is a chance your parcel may still be delivered to the original address. For more information,
Yes, we offer gift wrapping for orders! Each item will be beautifully wrapped, making it ready for gifting. If you’d like to include a note, you can add a one-sentence message at checkout, which we’ll include with your gift. We’ll provide an empty ca
Due to the nature of the sale and significant discounts, all sales on discounted items during the sale are final. We do not accept returns, refunds, or exchanges for sale items; however, same-style exchanges may be permitted, subject to stock availab
We're sorry that your item(s) arrived faulty! Please contact our team via our Contact Form and include:. Our team will work to resolve the issue as quickly as possible. Please note: Due to high inquiry volumes during this period, response times may t
We’re sorry for the mix-up! If you’ve received the wrong item in your order, please contact our team via our Contact Form and include:. Our team will assist you as quickly as possible in resolving the issue. Please note that during these busy times,
We’re working hard to process all Reset Sale orders as quickly as possible! Due to the high order volume, dispatch times may be longer than usual. We appreciate your patience and understanding!
If your order is marked as delivered, but you haven't received it, please try the following:. If you need further assistance, please contact our Customer Care team via our Contact Form, and we’ll be happy to help. Please note that during these busy t