Please read the FAQs before contacting the team. Due to the large volume of communications during the Mid-Year Reset Sale period, our team may take 2-5 working days to get back to you. We appreciate your understanding!

Bare Jewellery Mid-Year Reset Sale

You can redirect your parcel through:<ul data-end="564" data-start="370"><li data-end="472" data-start="370">NZ POST &#x2013; Use your tracking link and select &#x2018;Redirect My Parcel.&#x2019; Please see the instructions <a href="https://support.nzpost.co.nz/s/article/Redirecting-your-parcels-using-the-NZ-Post-Tracking-tool?language=en_US" rel="noopener noreferrer" target="_blank">here</a>.</li><li data-end="564" data-start="473">DHL &#x2013; You can easily change your address using the On Demand link <a href="https://www.ondemand.dhl.com/on-demand-delivery.xhtml?ctrycode=NZ" target="_blank" rel="noopener noreferrer">here</a>. If you are unable to do so, please contact the DHL customer service team for assistance. Please contact DHL <a href="https://www.dhl.com/au-en/home/customer-service.html">here</a>.</li></ul>Parcel redirection could cause further delays. Additionally, redirection is not always guaranteed, which means there is a chance your parcel may still be delivered to the original address. For more information, please visit the NZ POST website.&#xA0;

You can redirect your parcel through:. Parcel redirection could cause further delays. Additionally, redirection is not always guaranteed, which means there is a chance your parcel may still be delivered to the original address. For more information,

How do I redirect my order to another address?

Orders, Delivery & Returns

When does the sale start?

Do I need a discount code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Reset Sale Return Policy

General Reset Sale Terms & Conditions

Sale Information

Can I make changes or cancel my order after I’ve placed it?

Can I change the delivery address after placing my order?

My order is a gift — can you gift wrap it?

Can I return or exchange my order placed during the Mid Year Sale? And How?

I received a faulty item. What do I do?

What do I do if I receive the wrong item in my order?

What are the estimated delivery timeframes during the sale?

My order has been marked as delivered, but I haven’t received it.

How does the GWP work? Do I need a code?

Can I purchase a pair of Preston Hoops?

I don’t see the Free Preston Hoops in my cart or my order confirmation email.

Free Preston Hoops Terms & Conditions

Scratch Cards Terms & Conditions

Miu Miu Sunglasses Giveaway Terms & Conditions

Matariki Long Weekend Offer Terms & Conditions

Final Day Offer - Take Extra $10 Off Terms & Conditions

Gift With Purchase & Promotion Information

How do I redirect my order to another address?Updated a month ago