Please read the FAQs before contacting the team. Due to the large volume of communications during the Mid-Year Reset Sale period, our team may take 2-5 working days to get back to you. We appreciate your understanding!

Bare Jewellery Mid-Year Reset Sale

Unfortunately, we cannot change orders placed during our Reset Sale due to the high volume of orders and customer requests.&#xA0;Please double-check all details before placing your order.&#xA0;Our Mid-Year Reset Sale includes final-release pieces and limited stock, meaning they won&#x2019;t be restocked once they&apos;re gone. To keep it fair for all customers, we process orders quickly and cannot hold, edit, or cancel them after checkout.If you have entered the wrong address, you may be able to redirect your parcel through your NZ POST tracking link by selecting &#x2018;Redirect My Parcel.&#x2019; <a href="https://support.nzpost.co.nz/s/article/Redirecting-your-parcels-using-the-NZ-Post-Tracking-tool?language=en_US" rel="noopener noreferrer" target="_blank">See instructions here.</a>You can easily change your address using the On Demand link <a href="https://www.ondemand.dhl.com/on-demand-delivery.xhtml?ctrycode=NZ">here</a> for DHL shipments. Please get in touch with the DHL customer service team for assistance if you cannot. Please get in touch with DHL <a href="https://www.dhl.com/au-en/home/customer-service.html">here</a>.Parcel redirection will cause further delays. Additionally, redirection is not always guaranteed, which means there is a chance your parcel may still be delivered to the original address. For more information, please visit the NZ POST website.&#xA0;

Unfortunately, we cannot change orders placed during our Reset Sale due to the high volume of orders and customer requests. Please double-check all details before placing your order. Our Mid-Year Reset Sale includes final-release pieces and limited s

Can I make changes or cancel my order after I’ve placed it?

Orders, Delivery & Returns

When does the sale start?

Do I need a discount code at checkout?

Can I use another discount code?

Can I use my gift card or store credits during the sale?

Will things sell out? And will sold-out styles be restocked?

Promotional Pricing Policy

Reset Sale Return Policy

General Reset Sale Terms & Conditions

Sale Information

Can I change the delivery address after placing my order?

How do I redirect my order to another address?

My order is a gift — can you gift wrap it?

Can I return or exchange my order placed during the Mid Year Sale? And How?

I received a faulty item. What do I do?

What do I do if I receive the wrong item in my order?

What are the estimated delivery timeframes during the sale?

My order has been marked as delivered, but I haven’t received it.

How does the GWP work? Do I need a code?

Can I purchase a pair of Preston Hoops?

I don’t see the Free Preston Hoops in my cart or my order confirmation email.

Free Preston Hoops Terms & Conditions

Scratch Cards Terms & Conditions

Miu Miu Sunglasses Giveaway Terms & Conditions

Gift With Purchase Information

Can I make changes or cancel my order after I’ve placed it?Updated 24 days ago