My order has been marked as delivered, but I haven’t received it.Updated a month ago

If your order is marked as delivered, but you haven't received it, please try the following:

1. Check for a safe drop location – The carrier may have left the package in a secure spot around your home.
2. Ask neighbours or building management – Someone may have collected the package on your behalf.
3. Verify your shipping address – Double-check your order confirmation email to ensure it was shipped to the correct location.
4. Contact the carrier – If you still can’t locate your package, reach out to the delivery provider for further details.

If you need further assistance, please contact our Customer Care team via our Contact Form, and we’ll be happy to help. Please note that during these busy times, the team may take 2-5 working days to reply to any inquiries.